Firstsource Solutions Ltd. Engages in the provision of customized business process management services in India, the United States, the United Kingdom, the Philippines, and internationally. The company is headquartered in Mumbai, Maharashtra and currently employs 23,018 full-time employees. The company went IPO on 2007-02-26. The firm is engaged in providing information technology (IT) enabled business process management (BPM) services to banking and financial services, healthcare, communication media and technology and other diverse industries. The firm operates through four segments: Banking and Financial Services (BFS), Healthcare, Communication, Media, and Technology (CMT), and Diverse Industries. BFS segment’s technology-driven solutions enable BFS and born-digital businesses to personalize customer experiences. Its platform-based services, digital patient access and Intelligent Automation offerings drive superior patient engagement, financial experience, and improved financial performance for hospitals. CMT segment’s customer experience management and digitally enabled contact center solutions help CMT businesses thrive-by re-engineering processes, evolving new business models and delivering memorable customer experiences.

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