Serviceware SE engages in the provision of software solutions for the digitalization and automation of service processes. The firm offers enterprise service platform for such sectors as Information Technology service management, customer service management, field service management, shared service management and financial management. The platform supports its customers in the optimization of service processes. The firm provides strategic service consulting, which includes the analysis of the business processes. The company also presents infrastructure and managed services for digital service offering by developing, implementing and managing solutions for security, data and systems management based on the products. The firm also operates as a support center.

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